Terms & Conditions

1. The Service & Subscription Model

Flat Monthly Billing: Our standard service operates on a flat monthly subscription. This fee is calculated by multiplying your weekly visit cost by 52 weeks, then dividing by 12 months. Some months have 4 weeks and some have 5, but your payment remains exactly the same every month to keep your budgeting simple.

Initial Reset Clean: All new regular clients must undergo an Initial Reset Clean before standard subscription pricing begins. This ensures the garden is brought up to our professional hygiene baseline.

Extra Dogs: If you acquire an additional dog, you must notify us immediately so we can adjust your monthly subscription fee.

Holiday Closure: Pick Up My Poop operates 51 weeks of the year. We close for one week over the Christmas period. Your monthly subscription fee remains the same during this month to cover the heavier "Double-Clear" required upon our return in January.

Operating Hours: We currently operate Monday through to Friday. Saturdays and Sundays are unavailable for standard bookings.

2. Payment Terms

Due Date: Payments are due on the 1st of every month, in advance, via Standing Order or automated Direct Debit.

Late Payments (No Pay, No Scoop): If payment is not received by the 3rd of the month (a 48-hour grace period), your service will be paused immediately.

Reinstatement Fee: If service is paused due to non-payment, a £15 "Catch-Up Fee" will be added to your next invoice to account for the extra waste accumulated in your garden during the paused period.

3. Scheduling & Access

Route-Based Scheduling: To keep our service reliable and prices competitive, we operate a route-based scheduling system with dedicated "Anchor Days" for each area. Once you sign up, you will be assigned to the route that best fits your location.

Notifications: You will receive a text notification the day before we arrive so you can ensure gates are unlocked and pets are secured.

Unlocking Gates: It is the customer’s responsibility to ensure gates are unlocked on the scheduled service day. If we arrive and cannot access the garden, you will still be charged for the visit.

4. Garden Safety & Working Conditions

Dogs in the Garden: We love dogs! However, if your dog is aggressive, anxious, or a flight risk, they must be kept indoors while our technicians are in the garden. If a technician feels unsafe entering the property, the service will be skipped, and the visit remains chargeable.

Overgrown Grass/Leaves: We can only scoop what we can see. If grass is heavily overgrown or the garden is covered in thick autumn leaves, we will do our absolute best, but we cannot guarantee a 100% clearance.

Overtime Policy: If a garden requires significant extra time beyond our standard allocated slot due to extreme neglect, heavy overgrowth, or severe waste accumulation, we reserve the right to charge an overtime rate of £10.00 per 15 minutes.

5. Chemical Treatments & Upgrades

Booking Upgrades: Ad-hoc Astro Refreshes, Patio Sanitizing, and Scent Blasts must be requested at least 24 hours prior to your scheduled visit so we can prepare the fresh clinical-grade solutions.

Chemical Liability & Natural Grass: To protect your garden's ecosystem, we strictly do not spray any chemicals, disinfectants, or enzymes on natural grass. Sanitization treatments are exclusively for hard surfaces (patios, paths) and artificial grass (AstroTurf).

Pet & Child Safety: All clinical disinfectants and biological enzymes used by Pick Up My Poop are 100% pet and child safe once completely dry. It is the customer's responsibility to keep pets and children off the treated areas until the drying process is complete.

6. Adverse Weather & Rescheduling

Safety First: We scoop in the rain, wind, and cold. However, in the event of severe weather (heavy snow, lightning, or extreme flooding) that makes the job unsafe or impossible, we reserve the right to pause service for that day.

Rescheduling: If weather prevents us from completing your visit, we will shift your service to the next available 24–48 hour window.

Missed Visits: In the rare event that severe weather or an operational emergency prevents us from visiting you for an entire week, we do not offer refunds. Instead, your next scheduled visit will be automatically upgraded to a "Deep Clean Double-Service" to handle the extra waste at no extra cost.

7. Cancellations

Notice Period: You may cancel your subscription at any time. We require a 14-day notice period before your next billing cycle (the 1st of the month) to stop the payment and finalize your route removal.

No Lock-In Contracts: You are never locked into a long-term contract; we rely on the quality of our hygiene service to keep you as a regular customer.