Privacy Policy
Effective Date: May 2026
At Pick Up My Poop, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.
1. Information We Collect
To provide you with the best possible service, we collect the following types of information:
Contact Details: Your name, phone number, email address, and billing/service address.
Service Information: Details about your garden size, surface types (e.g., Astro or natural grass), and the number/breed of your dogs.
Property Access Data: Gate codes, padlock combinations, or instructions on where to find hidden keys (this information is kept strictly confidential and used solely for service access).
Photographs: Photos of your garden or patio sent to us via WhatsApp or email for the purpose of generating accurate quotes. We may also take "Before and After" photos of your garden for our records or to send to you as proof of service.
Payment Information: We do not store your credit card or bank details. All payments are processed securely through our third-party payment providers (e.g., SumUp, GoCardless, or direct bank transfer).
2. How We Use Your Information
We only use your personal data for legitimate business purposes, including:
Providing our pet waste removal and hygiene services.
Generating accurate quotes based on garden size and condition.
Communicating with you regarding scheduling, weather delays, or service updates.
Processing monthly subscription payments or one-off invoices.
Maintaining accurate internal bookkeeping and route-planning records.
3. How We Share Your Information
We will never sell, rent, or trade your personal information to third parties. We only share your data with trusted third-party platforms necessary to run our business, such as:
Payment Processors: To securely handle your Direct Debits or card payments.
Accounting Software: For invoicing and tax compliance.
Communication Tools: Such as WhatsApp or our email provider to contact you.
4. Use of "Before & After" Photos
We love showing off the difference a good clean makes! However, if we wish to use a "Before and After" photo of your garden on our website or social media, we will always ensure:
No identifying features (like house numbers, specific unique landmarks, or people) are visible.
We ask for your verbal or written permission beforehand if the location is easily identifiable.
5. Data Security & Retention
We implement reasonable security measures to protect your personal data from unauthorized access. Gate codes and access instructions are securely stored and only accessible by scheduled technicians. We will retain your personal information only for as long as you are an active customer or as required by UK tax and business laws.
6. Your Rights
Under UK data protection laws, you have the right to:
Request access to the personal data we hold about you.
Request correction of any inaccurate data.
Request the deletion of your data (subject to our legal obligations to retain financial records).
Withdraw your consent for us to use your garden photos for marketing.
7. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Website: pickupmypoop.co.uk
Hello@pickupmypoop.co.uk